Welcome to the SOLISVAW FAQ page. Here you’ll find answers to common questions about our products, orders, payments, shipping, returns, and more. If you need further assistance, our customer support team is happy to help.
1. Products & Sizing
Q1. What types of products do you sell?
We offer a selection of fashionable outerwear, including leather jackets, formal leather blazers, and other apparel. Please browse our website for the latest collections and available styles.
Q2. How do I choose the right size?
Please refer to our Size Guide before placing your order. We recommend measuring your chest, shoulders, and sleeve length and comparing your measurements with the relevant product size chart.
Q3. Are your products made from genuine leather?
Please check the material description on each product page for accurate details about the leather or other materials used.
Q4. Will the product look exactly like the pictures?
We make every effort to display our products accurately. However, colors and textures may appear slightly different depending on lighting, photography, and your screen settings.
2. Orders & Payments
Q5. How can I place an order?
Browse our collection, select your preferred product and size, add it to your cart, and proceed to checkout. Enter your delivery details and complete the payment or select Cash on Delivery if available.
Q6. Which payment methods do you accept?
Available payment methods will be displayed at checkout. Depending on availability, these may include UPI, debit cards, credit cards, net banking, wallets, and Cash on Delivery.
Q7. Will I receive an order confirmation?
Yes. Once your order is successfully placed, you may receive an order confirmation through email, SMS, or another available communication channel.
Q8. Can I cancel my order?
Cancellation may be possible before your order is dispatched. Please contact our customer support team as soon as possible. Orders that have already been shipped may be subject to our Returns & Refunds Policy.
3. Shipping & Delivery
Q9. How long does delivery take?
Orders are generally processed within 1–3 business days. Domestic deliveries within India typically take approximately 3–7 business days, depending on your location. Remote areas may require additional time.
Q10. How much does shipping cost?
Shipping charges, if applicable, will be displayed at checkout before you confirm your order. Free shipping may be available on selected products or qualifying orders.
Q11. How can I track my order?
Once your order is dispatched, we may share tracking details through email, SMS, or WhatsApp. Use the tracking information to check the latest shipment status.
Q12. Do you deliver across India and internationally?
We deliver to serviceable locations within India. Delivery availability depends on the PIN code and our courier partners. International shipping is available where offered at checkout; delivery times, charges, and import duties vary by destination.
4. Returns, Refunds & Exchanges
Q13. Can I return a product?
Eligible products may be returned within 7 days of delivery, subject to the conditions stated in our Seven-Day Returns & Refunds Policy.
Q14. What conditions apply to returns?
Products should generally be unused, unworn, unwashed, and returned in their original condition with applicable tags, packaging, and accessories.
Q15. How do I request a return or exchange?
Contact our customer support team with your order number and reason for the request. Our team will review your request and provide instructions if it is eligible.
Q16. How long does a refund take?
Once your returned product is received, inspected, and approved, refunds are generally processed within 5–10 business days. The time taken for the amount to appear in your account may depend on your bank or payment provider.
Q17. What if I receive a damaged, defective, or incorrect product?
Please contact us as soon as possible with your order details and clear photographs or videos of the issue. We will review the matter and provide an appropriate resolution in accordance with our policies and applicable law.
5. Leather Jacket Care
Q18. How should I care for my leather jacket?
Keep your jacket away from excessive moisture, direct heat, and prolonged sunlight. Use a suitable leather-care product based on the material and follow the manufacturer’s care instructions.
Q19. Can I wash my leather jacket in a washing machine?
Machine washing is generally not recommended for leather garments. Check the care label and consult a professional leather cleaner when necessary.
Q20. How should I store my leather jacket?
Store it in a cool, dry, well-ventilated place on a sturdy, broad-shouldered hanger. Avoid storing it in a damp area or a sealed plastic bag for extended periods.
6. Account & Customer Support
Q21. Do I need an account to place an order?
If guest checkout is available, you can place an order without creating an account. Otherwise, follow the registration and checkout instructions on our website.
Q22. How can I contact customer support?
You can contact us using the email address or phone/WhatsApp number listed on our Contact Us page. Please include your order number when asking about an existing order.
Q23. How do you protect my personal information?
We take reasonable measures to protect your personal information and handle it in accordance with our Privacy Policy and applicable law.
7. Contact Us
Still have questions? We’re here to help.
Store Name: SOLISVAW
Email: info@solisvaw.com
Phone / WhatsApp: +91 7011952953
Thank you for shopping with SOLISVAW. We appreciate your trust and look forward to helping you find your perfect style.