Privacy Policy – Solisvaw

SOLISVAW INTERNATIONAL PRIVATE LIMITED

Website: https://solisvaw.com
Effective date: 7 November 2026
Last updated: 7 November 2026

1. Introduction

SOLISVAW INTERNATIONAL PRIVATE LIMITED (“SOLISVAW”, “Company”, “we”, “our” or “us”) respects the privacy of individuals who visit our website, create customer accounts, purchase products, contact our support team or otherwise interact with our services.

This Privacy Policy explains how we collect, use, store, process, disclose and protect personal information when you visit or use https://solisvaw.com.

We operate an online fashion and clothing business offering leather jackets, apparel, customized products and related merchandise to customers in India and other countries where our services are available.

We are committed to handling personal information transparently and in accordance with applicable data protection and privacy laws.

2. Company Information

Legal entity: SOLISVAW INTERNATIONAL PRIVATE LIMITED
GSTIN: 07ABVCS2465G1ZU
Principal place of business: Ground Floor, H.No. 173, Shop No. 1, Molarband Village Road, New Delhi, South East Delhi, Delhi – 110044, India.
Website: https://solisvaw.com
Email: info@solisvaw.com
Telephone: +91 7011952953

The address above is the principal place of business shown on our GST registration certificate.

3. Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

3.1 Personal and Account Information

Full name.
Email address.
Mobile number.
Account username.
Encrypted password credentials.
Account preferences.
Email and mobile verification status.

3.2 Order and Transaction Information

Billing address.
Shipping address.
Purchased products.
Product sizes and colour preferences.
Order numbers.
Purchase history.
Payment status.
Refund and cancellation records.
Transaction references.

We do not intentionally collect or store complete payment card numbers or CVV security codes on our own website servers when payment credentials are entered and processed through Razorpay’s hosted or tokenized payment infrastructure.

3.3 Custom Product Information

Where customers request personalized or customized products, we may collect:

Uploaded artwork.
Design references.
Customization instructions.
Product measurements.
Personalization preferences.
Other information voluntarily submitted for manufacturing a requested product.

Customers should not upload sensitive personal documents or information that is unnecessary for product customization.

3.4 Technical and Device Information

We may automatically collect:

IP address.
Browser type.
Operating system.
Device information.
Website access timestamps.
Referring URLs.
Website interaction data.
Cookie identifiers.
Security and diagnostic information.

3.5 Customer Communications

We may retain information submitted through:

Contact forms.
Email communications.
Customer support requests.
Order-related inquiries.
Return and refund requests.
Feedback and reviews.

4. How We Use Personal Information

We process personal information for legitimate business and operational purposes, including:

Creating and maintaining customer accounts.
Verifying email addresses and mobile numbers.
Processing customer orders.
Managing payments and refunds.
Arranging shipping and delivery.
Providing customer support.
Processing returns and exchanges.
Handling customized product requests.
Sending transactional notifications.
Detecting fraudulent transactions.
Maintaining website security.
Improving our products and services.
Complying with legal and tax obligations.
Managing customer complaints and disputes.
Sending promotional communications where permitted and appropriately authorized.

We do not intentionally collect more personal information than is reasonably necessary for the relevant purposes.

5. Payment Processing and Razorpay

SOLISVAW may use Razorpay as its third-party payment gateway to facilitate online payments.

Depending on the payment methods enabled, customers may be able to pay using:

UPI.
Debit cards.
Credit cards.
Net banking.
Other payment methods made available at checkout.

When a customer makes a payment, relevant transaction information may be shared with Razorpay and associated banking or payment networks to authorize, process, authenticate and settle the transaction.

Such information may include:

Customer name.
Email address.
Mobile number.
Order amount.
Order reference.
Transaction reference.
Payment status.
Billing information required for processing.

Payment processing is subject to Razorpay’s applicable terms, privacy practices and security requirements.

Razorpay’s privacy information is available at:

https://razorpay.com/privacy/

SOLISVAW does not intentionally store customers’ complete card numbers or CVV information on its own servers. Payment information is handled through the applicable payment provider’s payment infrastructure.

We may retain transaction references and payment status information for accounting, reconciliation, refunds, customer support, fraud prevention and legal compliance.

6. Sharing of Personal Information

We may share relevant personal information with trusted third parties when necessary to operate our business.

These may include:

Payment providers: To process transactions, refunds and payment verification.

Shipping and logistics providers: To deliver purchased products and manage shipment tracking.

Website hosting providers: To host and maintain our website and databases.

Email and SMS service providers: To send OTPs, order confirmations and transactional communications.

Analytics and advertising providers: To understand website performance and improve marketing, subject to applicable consent requirements.

Professional advisers: Lawyers, accountants and auditors where reasonably necessary.

Government and regulatory authorities: Where disclosure is required by applicable law or a valid legal process.

We do not sell customers’ personal information as a standalone commercial product.

Third-party providers may process information under their own privacy policies and contractual obligations.

7. International Data Transfers

SOLISVAW serves customers in India and international markets.

Personal information may be processed or transferred to service providers or infrastructure located in countries other than the customer’s country of residence.

Where applicable, we will use appropriate safeguards and comply with relevant international data transfer requirements, including applicable GDPR transfer mechanisms.

The availability of products and payment methods in a country does not necessarily mean that every service provider processes information in that country.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies for:

Essential website functionality.
Shopping cart management.
Customer authentication.
Checkout functionality.
Website preferences.
Analytics.
Advertising and marketing, where enabled.

Essential cookies may be required for the website to function correctly.

Where applicable law requires prior consent for non-essential cookies, those cookies will be activated only after the required consent is obtained.

Customers may manage cookie preferences through the website’s cookie settings where available.

Disabling certain cookies may affect some website functionality.

9. Data Security

We implement reasonable technical and organizational security measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

These measures may include:

HTTPS encryption.
Access controls.
Password protection.
Secure authentication.
Database access restrictions.
Security monitoring.
Backup procedures.
Software updates.
Payment provider security controls.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to applicable legal requirements.

Retention periods may vary depending on:

Customer account activity.
Order and transaction records.
Tax and accounting requirements.
Warranty and return obligations.
Legal disputes.
Fraud prevention requirements.
Regulatory obligations.

Where information is no longer required, we will take reasonable steps to delete, anonymize or securely dispose of it, subject to applicable retention obligations.

11. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

Request access to personal information.
Request correction of inaccurate information.
Request deletion of personal information.
Withdraw consent where processing relies on consent.
Object to certain processing activities.
Request data portability where applicable.
Restrict certain processing activities where legally available.
Opt out of direct marketing.
Submit privacy complaints to the relevant authority.

Customers in India may exercise rights available under applicable Indian data protection laws, including the DPDP framework as and when the relevant provisions become effective.

Individuals in the European Economic Area and United Kingdom may have additional rights under applicable GDPR and UK data protection legislation.

California residents may have additional rights under applicable California privacy laws.

We will assess requests in accordance with the applicable legal framework.

12. Marketing Communications

We may send promotional communications about products, new collections, offers and other business updates where legally permitted.

Customers can opt out of promotional emails using the unsubscribe option or by contacting us.

Transactional communications relating to orders, payments, security and account activity may continue where necessary to provide our services.

We do not make marketing consent a condition of purchasing products.

13. Children’s Privacy

Our website is intended for general retail customers and is not knowingly designed to collect personal information from children below the age at which they may independently consent under applicable law.

Where parental or guardian involvement is legally required, we will apply the relevant requirements.

If we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps in accordance with applicable law.

14. Third-Party Websites

Our website may contain links to third-party websites, payment services, social media platforms or other external services.

SOLISVAW does not control the privacy practices of independent third parties.

Customers should review the relevant third-party privacy policies before submitting personal information to those services.

15. Data Breach and Security Incidents

If a personal data breach occurs, we will investigate and take appropriate measures to contain, mitigate and address the incident.

We will provide notifications to affected individuals and relevant authorities where required by applicable law.

16. Account Deletion and Privacy Requests

Customers may contact us to request assistance with account information, correction or deletion.

We may need to retain certain transaction, tax, accounting or dispute-related records where required by law.

A request to delete an account does not necessarily require deletion of records that we are legally required to retain.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

Changes in our business operations.
Changes in our website functionality.
New payment or service providers.
Changes in applicable privacy laws.
Improvements to our data protection practices.

The revised version will be published on this page with an updated revision date.

18. Contact Us – Privacy Questions and Complaints

For questions, privacy requests or complaints concerning the processing of personal information, contact:

SOLISVAW INTERNATIONAL PRIVATE LIMITED

Email: info@solisvaw.com

Telephone: +91 7011952953

Address: Ground Floor, H.No. 173, Shop No. 1, Molarband Village Road, New Delhi, South East Delhi, Delhi – 110044, India.

Please include your name, registered email address, order reference where applicable, and a description of your request.

We will review and respond to requests in accordance with applicable legal requirements.

SOLISVAW INTERNATIONAL PRIVATE LIMITED
https://solisvaw.com

This Privacy Policy should be read together with our Terms & Conditions, Return & Refund Policy, Cancellation Policy, Shipping Policy and Payment Policy.