At SOLISVAW, customer satisfaction is our priority. We want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return or refund within 7 days of receiving your order, subject to the terms and conditions outlined below.
1. Return Eligibility
To qualify for a return, the following conditions must be met:
- The return request must be submitted within 7 days of delivery.
- The product must be unused, unworn, unwashed, and in its original condition.
- The original packaging, tags, labels, accessories, and invoice must be included, where applicable.
- The product must not show signs of damage caused by improper use or handling.
Products that do not meet these conditions may not be eligible for a return.
2. Non-Returnable Items
Certain products may not be eligible for return, including:
- Products marked as non-returnable or final sale.
- Personalized or customized products, including custom artwork jackets made to your design.
- Items damaged due to misuse or improper handling after delivery.
- Products returned without their original accessories or essential packaging, where applicable.
Any exclusions will be communicated on the relevant product page wherever applicable.
3. How to Request a Return
To initiate a return, please follow these steps:
- Contact our customer support team within 7 days of receiving your order, or submit a request on our Return or Exchange Request page.
- Provide your order number, registered email address or phone number, and the reason for the return.
- Share clear photographs or videos of the product if it is damaged, defective, or incorrect.
- Our support team will review your request and provide return instructions if it is approved.
- Pack the product securely and follow the return shipping instructions provided by our team.
Please do not ship products back before receiving return authorization, where required.
4. Refund Policy
Once your returned product is received and inspected, we will notify you whether your refund has been approved.
- Approved refunds: Refunds will be initiated to the original payment method wherever possible.
- Processing time: Please allow 5–10 business days after refund approval for the amount to be credited, depending on your bank or payment provider.
- Shipping charges: Original shipping charges and return shipping fees may be non-refundable, except where required by applicable law or where the return is due to our error.
- Cash on Delivery orders: Eligible refunds may be processed through a mutually agreed payment method, subject to verification.
Your bank or payment provider may require additional time to reflect the refund in your account.
5. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible, preferably within 48 hours of delivery, with your order details and supporting photographs or videos.
We will review the issue and, where appropriate, arrange a replacement, refund, or another suitable resolution in accordance with applicable law.
6. Exchanges
Exchanges are subject to product availability and approval. If an exchange is unavailable, you may be offered an eligible refund or another suitable resolution.
Please contact our customer support team to confirm whether your product qualifies for an exchange.
7. Return Shipping
Return shipping arrangements and costs will be communicated when your return request is approved.
If the return is due to a damaged, defective, incorrect, or otherwise incorrectly fulfilled order, we will provide an appropriate resolution in accordance with our policy and applicable law.
8. Order Cancellations
Cancellation requests may be accepted before an order is dispatched. Once an order has been shipped or delivered, it will be handled under the applicable return policy.
Please contact our support team as soon as possible if you wish to cancel an order.
9. Refund Delays
If you have not received your refund within the stated processing period, please check with your bank or payment provider first. If the amount is still missing, contact our customer support team with your order number and refund confirmation details.
10. Contact Us
For questions regarding returns, refunds, or exchanges, please contact us:
Store Name: SOLISVAW
Email: info@solisvaw.com
Phone: +91 7011952953
We appreciate your trust in us and will do our best to resolve your concerns fairly and promptly.
Note: This policy is subject to applicable consumer protection laws. Nothing in this policy limits any rights you may have under applicable law.