At SOLISVAW, we are committed to delivering your orders safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
1. Order Processing Time
- Orders are generally processed within 1–3 business days after successful payment or order confirmation.
- Orders placed on Sundays or public holidays may be processed on the next business day.
- During sales, festive seasons, or promotional periods, order processing may take longer than usual.
- You will be notified if an unexpected delay affects your order.
2. Shipping and Delivery Time
Estimated delivery times depend on your location and the courier service.
- Local deliveries: Approximately 2–5 business days.
- Domestic deliveries within India: Approximately 3–7 business days.
- Remote locations: Delivery may take 5–10 business days or longer.
These are estimates, not guaranteed delivery dates. Delays may occur due to weather conditions, courier disruptions, public holidays, or other circumstances beyond our control.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
- Free shipping may be offered on selected products or orders above a specified value.
- Additional charges may apply for express delivery or special shipping services.
- Any applicable shipping fees will be communicated before order confirmation.
4. Order Tracking
Once your order has been dispatched, we may provide a tracking number and courier details through email, SMS, or WhatsApp.
You can use the tracking information to check your shipment’s status. Please allow some time for tracking details to become active after dispatch.
5. Incorrect Address or Contact Details
Customers are responsible for providing accurate shipping addresses and contact information when placing an order.
If you notice an error, contact us as soon as possible. We cannot guarantee address changes after an order has been processed or dispatched.
Additional delivery charges may apply if a shipment must be resent because of an incorrect address or failed delivery attributable to the customer, subject to applicable law.
6. Failed Delivery Attempts
Our courier partners may attempt delivery more than once. If delivery fails because the recipient is unavailable or the address is incomplete, the shipment may be held for further instructions or returned to us.
Please ensure that someone is available to receive the package and that your contact details are correct.
7. Damaged or Missing Packages
If your package arrives visibly damaged, contains an incorrect item, or appears to be missing products, please contact our customer support team as soon as possible.
Include your order number and clear photographs of the package and its contents, where applicable. We will investigate the issue and provide an appropriate resolution in accordance with our policies and applicable law.
8. Delayed or Lost Shipments
If your order has not arrived within the estimated delivery period, contact our support team so we can investigate with the courier partner.
If a shipment is confirmed lost, we will work with you to arrange an appropriate resolution, such as a replacement or refund, in accordance with applicable law.
9. Cash on Delivery (COD)
Cash on Delivery may be available for selected locations and orders. Availability will be shown at checkout where applicable.
Customers choosing COD must pay the applicable order amount at the time of delivery. We reserve the right to verify COD orders before dispatch, subject to applicable law.
10. International Shipping
International shipping is available only where explicitly offered on our website. Delivery times, shipping charges, customs duties, taxes, and import fees may vary by destination.
Unless otherwise stated at checkout or required by law, customers may be responsible for applicable import charges.
11. Contact Us
If you have questions about shipping or delivery, please contact us:
Store Name: SOLISVAW
Email: info@solisvaw.com
Phone / WhatsApp: +91 7011952953
We appreciate your business and strive to provide a smooth and reliable delivery experience.
This policy may be updated from time to time. All orders are subject to the terms displayed at checkout and applicable consumer protection laws.