Effective Date: 29 October 2026
At SOLISVAW, accessible at solisvaw.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us.
By using our website, you acknowledge that your information may be handled as described in this Privacy Policy, subject to applicable law.
1. Information We Collect
We may collect the following categories of information:
Personal Information
- Full name
- Email address
- Phone number
- Billing and shipping address
- Information you provide when contacting customer support
Order and Payment Information
- Products purchased, order history, and transaction details
- Payment status and transaction references
- Cash on Delivery details, where applicable
We do not intend to store complete payment card numbers, CVV codes, or other sensitive payment credentials on our own servers. Payments may be processed by authorized third-party payment providers.
Technical Information
- IP address
- Browser type and device information
- Website usage, pages visited, and interaction data
- Cookies and similar tracking technologies, where applicable
2. How We Use Your Information
We may use your information to:
- Process, confirm, and deliver orders.
- Send order confirmations, shipping updates, and delivery notifications.
- Process eligible returns, exchanges, cancellations, and refunds.
- Respond to customer inquiries and provide customer support.
- Improve our website, products, and shopping experience.
- Detect, prevent, and investigate fraud, misuse, and unauthorized transactions.
- Comply with legal, tax, accounting, and regulatory obligations.
- Send promotional offers and marketing communications where permitted by law and, where required, with your consent.
3. Sharing of Information
We do not sell your personal information to third parties.
We may share relevant information with trusted service providers when necessary to operate our business, including:
- Payment providers to process transactions.
- Courier and logistics partners to deliver orders.
- Website hosting and technology providers to maintain our website.
- Customer communication services to send order updates and respond to inquiries.
- Analytics and marketing providers to understand website performance and manage permitted marketing activities.
- Government authorities or legal entities where disclosure is required by law or necessary to protect our legal rights.
Third-party service providers are expected to handle information in accordance with their applicable obligations and the services they provide.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Remember shopping cart items and preferences.
- Maintain website functionality and security.
- Understand visitor behavior and improve website performance.
- Support advertising and marketing activities, where applicable.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.
Where required by law, we will seek consent before using non-essential cookies or similar technologies.
5. Data Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic storage or internet transmission is completely secure. While we work to protect your information, we cannot guarantee absolute security.
6. Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including order processing, customer support, dispute resolution, fraud prevention, and legal or accounting requirements.
When information is no longer required, we will take appropriate steps to delete it, anonymize it, or securely dispose of it, subject to applicable legal obligations.
7. Your Privacy Rights
Depending on applicable law, you may have the right to:
- Request information about the personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where legally permissible.
- Withdraw consent where processing is based on consent.
- Raise a concern or submit a privacy-related complaint.
To exercise these rights, please contact us using the details provided below. We may need to verify your identity before processing your request.
8. Third-Party Websites and Services
Our website may contain links to third-party websites, payment gateways, or other external services. These services operate under their own privacy policies and practices.
We encourage you to review their privacy policies before sharing personal information. We are not responsible for the privacy practices of independent third-party websites.
9. Children's Privacy
Our website is intended for general shopping by adults and is not knowingly designed to collect personal information from children in violation of applicable law.
If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the situation and take appropriate action.
10. Marketing Communications
If you subscribe to our newsletter or opt in to receive promotional messages, we may send you product updates, special offers, and other relevant communications.
You can unsubscribe from marketing emails using the unsubscribe link or request that we stop sending promotional communications by contacting us. Transactional messages necessary to fulfill your orders may still be sent.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, or applicable laws.
Any updated version will be published on this page with a revised effective date. We encourage you to review this page periodically.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Business Name: SOLISVAW INTERNATIONAL PRIVATE LIMITED
Website: solisvaw.com
Email: info@solisvaw.com
Phone / WhatsApp: +91 7011952953
We will review privacy-related inquiries and respond in accordance with applicable law.